Lucy Brazier is CEO of Marcham Publishing, specialist publishers of Executive Support – a global training magazine dedicated to the professional development needs of senior and aspiring administrative professionals.

Lucy is one of the world’s leading authorities on the administrative profession.

Her  passion  is  for  the  assistant  role  to  be  truly  recognised  as  a  career  and  not  just  a  job.  Her  formidable  training  expertise  and  speaking  style  have  given  her  opportunities  to train, present and chair in over 45 countries at over 400 events, including chairing the 2015 World Administrator Summit in Papua New Guinea. This has created much needed discussions from encouraging executive assistants in Blue Chip companies to work towards becoming centres of excellence within their companies to explaining why college students should see the assistant role as proper profession with a career path.

Lucy has a unique overview of the role and where it is heading. With access to the most forward thinking, passionate and knowledgeable authorities on the role in the world as well as personally meeting and speaking to literally thousands of assistants over the last seven years, Lucy’s knowledge of the market and what assistants all over the world are facing on a day-to-day basis are second to none.

Lucy’s  unique  insight  into  the  world  of  the  executive  assistants  brings  a  distinct  qual-ity  and  depth  to  her  specialist  development  programmes.  She  continuously  researches,  develops and delivers to bring the most current, innovative and challenging development programmes to support assistants in rapidly changing business environments to meet the increasing skill sets required of senior assistants.

Lucy has been a publisher and events organiser for over 29 years. Lucy previously worked as a publishing director for Wilmington PLC, and has managed a team based in Singapore, New  York,  Germany  and  London  responsible  for  13  magazines,  12  international  confer-ences, awards, trade show attendance and marketing for EMAP. Other companies worked for include: The Times, The Independent, Centaur Communications and Glass’s Guide.

Heather Baker is an experienced training consultant, specializing in secretarial, PA and administrative skills.

She had over 20 years’ experience as a secretary and PA before becoming a consultant in 2000. She regularly travels to the Middle and Far East to motivate and develop the skills of staff in many different organizations and gives presentations to secretarial and PA conferences and is a regular contributor to PA magazines, we­binars and blogs. She has also trained in South Africa, four trips to Australia and will be training in New Zealand in 2017.

She is the creator of the BakerWrite speedwriting system; her book was published in May 2009 and, since 2010, this system has been offered by all Pitman Training centers in the UK and there is an increasing number of other licensed training providers. Her sec­ond book “Successful Minute Taking: meeting the challenge” was published in August 2010 and is the basis for the Pitman Training “Successful Meetings and Minutes” self-study program. Heather is also the author of “Successful Business Writing”, published in 2012.

Heather delivers courses in PA and administrative skills to all levels of staff in many varied organizations, such as banks, universities, football clubs, oil and gold companies as well as public companies. Her sessions not only include the vital basics, but also touch on areas companies didn’t even realize would help them in their daily activities. Her training has enabled individuals to completely revise the way they work, leading to more success for their business.

Heather is passionate about the role of administration and its im­portance. Her training methods ensure every delegate is able to relate the activities to their work situations.

Laura Belgrado holds a Bachelor degree in Office and Business ad­ministration. She has over 20 years of experience working in an international corporate environment; almost 10 years as EA to the Global MD of Microsoft, 4 years working as independent consultant and now recently joined Mars Europe as EA to the President and 2 VP’s for Multisales Europe.

She has travelled around the globe coaching Executive & Personal Assistants. She is a licensed Executive Coach (AoEC and ICF Certi­fied) and is one of Europe’s most sought-after speaker at Global Conferences in various prominent EA associations in UK & other parts of Europe. She has long & vast experiences working with top global CEOs as their trusted EA.

In the past 6 years, Laura has been designing and delivering training and coaching programs for EAs and Pas. She authored an innova­tive new training program for Executives and Managers to connect their EAs and PAs to their own success and develop a collaborative, successful and powerful working partnership with their managers. Her workshops have been designed with flexible modules on differ­ent topics and Laura’s strength is to create each time Tailor made trainings depending on the need of the audience.

She also has over 15 years past experience in Event and Project management working for one of Belgium’s leading Tour operators in Florida and then for a DMC located in Brussels organizing Incen­tives, large scale events and Conferences. Laura gained extensive experience in business management, budget management and op­erations in a complex international business matrix. Laura is a true linguist, fluent with excellent writing and communication skills in all 5 languages (Dutch, French, English, German and Spanish).

The technical expertise that she has gained working at Microsoft over the years has enabled her to grow not only on a business and communications level but also on a personal level. And she has been sharing these technical skills to EAs in most of her workshops.

Laura’s innovative way of working and thinking out of the Box will make your Assistants not only grow within their Role and find their personal Strengths but it will bring back their awareness of how im­portant our Role as Assistants. Well trained and motivated assistants will bring a high ROI to any Company. It is key for any Assistants to gain new ideas to rethink their WOW (ways of working) to continue to support and assist the great Leaders and Managers of today.

Eth worked for over 30 years as a personal assistant and has held those roles in New Zealand, United Kingdom, Bermuda and Australia. For the last 10 years she has managed her own professional development con­sultancy, Enderby Associates Ltd in Wellington, New Zealand working specifically with administrative professionals. Eth has worked with over 100 EAs, PAs and other administrative professional roles, supporting them to successfully gain a New Zealand national qualification in Busi­ness Administration and/or First Line Management and enhancing their career opportunities.

Eth is a past National President of the Association of Administrative Pro­fessionals New Zealand Inc (AAPNZ) with a passion for the administrative profession and their value in the workplace. This passion is shown, by her commitment to assisting this sector of the workforce to gain qualifi­cations in New Zealand and internationally to take personal responsibility for their own professional development and developing their own career pathway.

To gain her Master’s in Education, Eth undertook academic research look­ing at administrative professionals in New Zealand, their professional de­velopment opportunities and career pathways from their perspective and using their voices, one of only very limited research undertaken in the world on this topic.

In 2013/14 Eth and her husband undertook a 12-month volunteer con­tract with Volunteer Service Abroad from New Zealand to Apia, Samoa. This role was to support the Samoa Association of Manufacturers and Exporters to establish a physical office in Apia. This opportunity used Eth’s administrative skills and she was also responsible for training a local person to manage the office on their departure.

Eth is current Chairman of the World Administrators’ Summit Advisory Council working with an international team to arrange the 10th World Administrators Summit in Frankfurt Germany, 2018 hosted by IMA (for­merly EUMA).

Libby Moore is a Certified Coach, speaker/story teller, adventurer, super connector, and mentor, who loves helping people reconnect to POSSIBIL­ITY in their life and career.

Prior to this, Libby served as Chief of Staff to Oprah Winfrey for 11 years, acting as her key liaison. She also worked as a consulting producer with the original team that created the Emmy award winning, Super Soul Sunday on OWN, The Oprah Winfrey Network.

Before her “Oprah years,” Libby was an Executive Assistant to Jann Wenner of Wenner Media, publishers of Rolling Stone, US Weekly, and Men’s Journal. She was also Personal Assistant to Maury Povich.

Early in her career, Libby worked on Boston’s North Shore in radio and print at: WFNX Radio, The Marblehead Reporter, and WNSH Radio.

In between travel and adventures, Libby lives a creative and inspired life, nestled in New York City’s West Village

After 30 years working in the Secretarial field, Sue became the owner of Sue France Training in 2009 and is a qualified learning and development practitioner, a Neuro Linguistic Programming Master Practitioner, a Tet­raMap behavioral profiling practitioner, Fellow of the Chartered Institute of Personnel and Development, Fellow of the Institute of Administrative Management and a neuroscience enthusiast. Sue has been an assistant at every level including board level. She has also been a UK training manager with the responsibility of 600 EAs where she had her own EA and therefore understands the role from both sides.

She is a world-renowned motivational trainer, coach and author and has conducted workshops in 29 countries including Middle East, Africa, Asia, Australia, America and Europe.

Sue is The UK Times Crème DHL PA of the year 2006 and a finalist in the EUMA Smart PA of the year 2007 out of 25 countries. Sue has been a judge for several PA of the Year competitions.

She is the author of two best-selling and award winning books: “The Definitive Executive Assistant & Managerial Handbook” & “The Defini­tive Personal Assistant & Secretarial Handbook”. Both books have been endorsed by the Institute of Administrative Management and are used on business admin courses and by secretarial colleges.

University degree in Economics, four languages spoken. After 13 years working as EA/ project manager assistant for the major Italian Textile Corporation, she founded with her sister in 2001 the largest Manager Assistants’ Italian community: www.secretary.it.

With nearly 10.000 members, she truly understands their needs and is offering training, coaching, legal counsel on CV and job search in addition to networking events, discussions, workshops, educational and webinars.

She loves getting involved in communication and PR with the national press, Executives and HR Associations preparing new project and activities focused on the Executives’ Manager Assistants needs, on their efficiency and motivation.

For the continuous appreciation of their strategic role in the Companies... because they owe it!

Daniela Fasano was born in Alassio (SV) where she lived until she ob­tained the Linguistic High School Degree. In 1993 she moved to Milan to attend the interpreter School. Daniela led out into her job carrier working in the advertising environment.

In 1998 she entered the Bosch Group in Italy and thanks to the Bosch internal job rotation method she worked for several years as Assistant in the Thermotechnic Commercial Division and in the Finance, Legal and Corporate Services, having thus the opportunity to gain a complete vi­sion of the Company structure.

As for the next step in her professional path, in 2003, Daniela became Assistant to the General Director, role in which she is still performing with great commitment and passion. Since 2015 Daniela is one of the Bosch Ambassadors and Tutors in Allenarsiper il Futuro: a project developed by Bosch Italia consisting in a series of initiatives aimed at guiding and inspiring young people towards their professional future.

Last year Daniela was selected among all Italian Bosch Associates, to be one of the 14 Brand Ambassadors acting in the first commercial for Bosch Italia.

Besides her job activities, for more than 10 years Daniela is part of Sec­retary.it, the Italian community and assistant network, which gathers more than 8500 members all over the country since 2001.

In May 2013 Daniela received, from the community, the award “Assistant of the year” having developed the topic: The Manager Assistant reputa­tion. Since 2016 Daniela is one of the International Ambassadors of this community.

Lizzie holds a degree in English and German from the Catholic Faculty of Lille and University of Villeneuve d’Ascq in France. She began her career in management then as a free-lance assistant in various different com­panies. She finally joined Sanofi, a global pharmaceutical company, and has more than 11 years of experience as an executive assistant providing senior-level support to executives at an international level.

Lizzie attended “Global Executive Assistant Summit” organized by Von­lanthen Group of Companies in Cannes (south of France) where she met Lucy Brazier and Else-Britt Lundgren, European Chairman of EUMA (European Management Assistant).

Else-Britt convinced Lizzie to join EUMA in France in November 2014. After being an active member, she became Chairwoman of IMA in Oc­tober 2016.

She is passionate about her profession. By attending conferences and training in different countries, she has developed a large international network.

She also likes travelling all over the world, while always curious to meet and engage with new people among different cultures and backgrounds.

Matthew Want is Personal Assistant to Lucy Brazier, CEO of Marcham Pub­lishing, Publishers of Executive Secretary Magazine.

During his five years with Lucy, Matthew has been featured in several arti­cles which have been distributed globally within the industry. He is an inte­gral part of the team organising events in the UK, Dubai and South Africa.

Matthew’s career achievements range from being ranked 3 out of 250 on the Eventopedia PA power list 2016; featured in articles in Exceptional EA and Eventopedia throughout 2015; profiled with his CEO in Exceptional EA; profiled in Executive Secretary Magazine in 2014. He was nominated for the Excellence Award at EUMA 2014 and has recently been nominated for the London PA Awards 2016.

Matthew is an aspiring young male assistant and a role model who is lead­ing the way within the PA industry for all male assistants, demonstrating his drive, passion and enthusiasm for the role.

Ann Hiatt has been an Executive Business Partner for 15 years and has partnered with three major giants of technology. She is currently Executive Business Partner and Chief of Staff to Eric Schmidt (Executive Chairman) at Google. She has formerly partnered with Marissa Mayer (CEO of Yahoo!) and Jeff Bezos (CEO of Amazon.com). Ann also consults with executives of Fortune 500 companies and Silicon Valley start ups on how to set up an effective executive office and support team.

Ann is a native of Seattle and studied International Studies at the University of Washington before moving to California to begin a PhD in Scandinavian Studies at UC Berkeley. Ann lived in Sweden for 2 years and speaks Swedish fluently. In her elusive free time Ann enjoys running, scuba diving and traveling.

RoseMarie Terenzio is the founder & CEO of RMT PR Management, a public relations and strategic communications firm focused on crisis management, politics, publishing, fashion and technology. Prior to launching RMT, RoseMarie served as John F. Kennedy, Jr.’s chief of staff, overseeing his press and philanthropic causes until his death.

RoseMarie produced the documentary, “I AM JFK JR.” and she is the New York Times bestselling author of, Fairy Tale Interrupted; A Memoir of Life, Love and Loss.

She has contributed to and appeared on media outlets such as Good Morning America, The Today Show, People Magazine, The Huffington Post, CNN, Vanity Fair and Forbes.

RoseMarie is a native New Yorker and studied communication and psychology at Iona College. RoseMarie’s interests include theatre, fashion, traveling and cooking. She speaks conversational Italian.